Frequently Asked Questions (FAQ)
Enter a word to search for:         Or browse the FAQ below:       General Questions Unauthorized Access to Our System   What is the status of the 990 Online system regarding Covid-19   Form 990 Online and Electronic Filing   I have filled out the IRS pdfs for my return. Can you electronically file them with the IRS for me?   Do you support the Form 990-N (e-Postcard)?   Why is this service being offered?   Is there a charge to use the 990 Online System?   Form Due Dates   Can I e-file my Form 990 with the IRS?   Which states are currently participating?   Forms and Tax Years Supported:   What is the difference between a fiscal year and a tax year?   Who should I contact if I have a question?   I have never filled out a 990 form before. Can you help me?   How do I delete my Browser Cache?   What is NASCO?       System Requirements, Usage and Tips Which Browsers does this site support?   Problem with Google Chrome Browser Autofill   What are the system requirements for the Form 990 Online system?   What are the filing requirements for Form 990-EZ   What are the filing requirements for Form 990?   What are the filing requirements for Form 8868 (request for extension) ?   Emails from the system       Login Issues Types of Login IDs   How do I register and activate my Login ID?   When I requested my login ID I mistyped the EIN. How can I fix it?   The system says my Login ID has not been activated yet. How do I activate it?   I don't remember my Login ID and/or Password   How do I change the email address (or other information) in my Login Record?   How do I reset my password?   How do I add Login IDs for additional users for my organization?   I am a Paid Preparer. How do I add Login IDs for users for my client organization(s)?   How do I delete or disable old Login IDs for people who are no longer associated with my organization   The person who previously handled our filings is gone. How do I gain access?       990 Online (General Questions) Is it safe to use a web-based e-filing system? Is the system secure?   Where can I get the Firefox Browser?   Limitations: Are there any Form 990 related IRS forms that 990 Online does NOT support?   Does the 990 Online Systems support IRS Form 4562 (Depreciation and Amortization)   When I click the Edit icon for my return, the system returns me to the Home page. Why?   I entered my return into the 990 Online last year. Will I have to enter all the information again?   There are no names in the list on the Signature Page       Create and Edit Filings What is the process to file using the Form 990 Online System?   How do I create a filing in the system?   How do I get back into a filing I started?   How do I change the filing period (dates) for my return   I filed Form 990-N in previous years, how do I complete Schedule A, Part II or III now?   How do I File an amended Form 990 Return with the IRS?   How do I delete a filing from my account?       PDF Questions Can I generate a copy of the PDFs of my return to view during the data entry process.   How do I view, download and print the PDFs of my Filing?   How do I unlock my PDF files to I can edit/merge them   I am having problem viewing the pdf for my return   The PDFs on my status page don't contain my organization's information.       Excel Statement Uploads Can I use excel to upload information into my return?       Verification and Completion of Return How do I finish the process and e-file the return   What are the steps to verify my filing and mark it as complete?   I marked my return as complete, but now I want to make a change to the return. How do I do that?   How do I know if my Return was accepted by the IRS?       Authentication and Signature Forms What Signature Form should I use for my Form 990 / 990-EZ Return?   Electronically sign your Form 8453 when you authenticate your return   How to send the 8453 Signature Form by email or fax   What is the fax number to send you our Form 8453 signature form?   I don't have access to a fax machine. Can I email you the signed signature form?   What are the Steps to Authenticate my Filing?   Can you explain the Authentication process?   Why do I need to fax a signature form AND "authenticate" my return?   The Authentication page says I am not Authorized to Authenticate the Return. Why Not?   Troubleshooting Authentication problems   I faxed my signature form, but they system still does not show it as received. Why?   How do I add additional signers for my organization?       Requests for Extension Can I use the 990 Online to rquest an extension?   How to create and file Form 8868 (Request for extension of time to file IRS 990/990-EZ)   The system says I am not eligible to file an extension. Why?   How do I know if my extension has been granted?   Can I file an extension with participating States?   How do I attach my approved extension to my return       State Registration System (General) I tried to upload a pdf file and it did not upload. Why?   What States and Forms Does your System Support?   Do you support State Extension Requests?   How do I create a pdf of my Financial Report or other documents to attach to my State Filing?   I accidently created a State Registration form. How do I delete it so I can file my 990?   How do I get back into my State Registration Form when I come back to the Website?   How do I specify that I want to send a copy of my IRS 990 to a State?   How Do I Upload, Merge and/or Compress PDF files       State Registration System (Hawaii) The system will not allow me to enter a foreign address into the Statement for Line 4       State Registration System (NY CHAR500) What is the status of the CHAR500 on your system?
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