Frequently Asked Question (FAQ)
How do I change the email address (or other information) in my Login Record? Change email address: To update an email address tied to a specific Login ID on account, log in with your ID and password and follow these instructions: Go to Quick Menu > Manage Account (or Manage User Accounts). On the next page that opens, either click on the 'Edit Login ID' button, or click on the number link to the left of the person's name you would like to edit. On the next page, update the user's new email address and click the 'Submit' button. You may update your title or phone number on the same page. To correct or change your name, please contact Technical Support. You do not need to reopen a filing to edit mode to change an email address. You do not need to reset your password when the email address is updated. Either the assigned Primary User on the account can update an email address for any user or Technical Support can help. We cannot change the name and email address for an existing Login ID to a completely different person's name or email. Instead we create a new Login ID for any new user to our system.