The Urban Institute
Frequently Asked Questions (FAQ)
Enter a word or Phrase to search for:         Or browse the FAQ below:       General Questions Which organizations are REQUIRED to e-file with the IRS?   Do you support the Form 990-N (e-Postcard)?   Why is this service being offered?   Is there a charge to use the 990 Online System?   What is NCCS?   What is NASCO?   When should documents be filed?   Can I e-file my Form 990 with the IRS?   Which states are currently participating?   Who should I contact if I have a question?   I have never filled out a 990 form before. Can you help me?   What happened to the Desktop 990?   What changes did the IRS make to the Form 990 for 2006   What changes did the IRS make to the Form 990 for 2007?   How do I delete my Browser Cache?       Login Issues When I requested my login ID I mistyped the EIN. How can I fix it?   The system says my Login ID has not been activated yet. How do I activate it?   I don't remember my Login ID and/or Password   How do I change the email address (or other information) in my Login Record?       990 Online (General Questions) Is it safe to use a web-based e-filing system? Is the system secure?   Which Browsers does this site support?   Limitations: Are there any forms that 990 Online does NOT support?   Where can I get the Firefox Browser?   When I click the Edit icon for my return, the system returns me to the Home page. Why?   I am having problem viewing the pdf for my return   I entered my return into the 990 Online last year. Will I have to enter all the information again?   There are no names in the list on the Signature Page   How do I File an amended Form 990 Return with the IRS?   Why doesn't the system allow me to create the statements for Lines 25a, 25b or 25c?   I am having problems entering data ito Part II (Program Service Accomplishments). What's Wrong?   Resources for working with Quickbooks and 990 Online       Data Entry Questions How do I report a refunded Grant on line 22a or 22b       Excel Statement Uploads I am having a problem uploading an Excel Spreadsheet that has a zip code with leading zeros   What items can I upload or import?       Verification and Completion of Return The Verification Log tells me I need to add a Statement for Line 25. Why?   How do I finish the process and e-file the return   I marked my return as complete, but now I want to make a change to the return. How do I do that?   How do I know if my Return was accepted by the IRS?       Authentication and Signature Forms I am having problems faxing my Signature Form from Alaska   Can you explain the Authentication process?   Why do I need to fax a signature form AND "authenticate" my return?   The Authentication page says I am not Authorized to Authenticate the Return. Why Not?   Troubleshooting Authentication problems   I faxed my signature form, but they system still does not show it as received. Why?       Requests for Extension Can I use the 990 Online to rquest an extension?   The system says I am not eligible to file an extension. Why?   How do I know if my extension has been granted?   I want to file a second extension but the system won't let me. Why?   Can I file an extension with participating States?   How do I attach my approved extension to my return       State Registration System (General) I tried to upload a pdf file and it did not upload. Why?   What States and Forms Does your System Support?   Do you support State Extension Requests?   How do I create a pdf of my Financial Report or other documents to attach to my State Filing?   I accidently created a State Registration form. How do I delete it so I can file my 990?   How do I get back into my State Registration Form when I come back to the Website?   How do I specify that I want to send a copy of my IRS 990 to a State?       State Registration System (Hawaii) The system will not allow me to enter a foreign address into the Statement for Line 4       2008 Form 990 Is the update for the 2008 Form 990 Complete?   Have you implemented the Excel Upload feature in the new system?
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